Privacy Policy

Last Updated: February 2025

At Bridgwater Bathrooms, we respect your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, store, and protect your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. What Information We Collect

As part of managing your project, we may collect the following personal information:

• Name

• Address

• Email address

• Phone number

2. How We Use Your Information

We collect and process your information solely for the purpose of:

• Managing and delivering your project (e.g., arranging site visits, invoicing, scheduling work).

• Coordinating third-party suppliers (e.g., ordering and delivering materials to your property).

• Requesting feedback and reviews to help improve our services.

• Responding to your enquiries and providing customer support.

3. Who We Share Your Information With

We do not sell, rent, or trade your personal information for marketing purposes. However, we may share your details with trusted third parties where necessary to complete your project, including:

• Material suppliers to arrange deliveries.

• Subcontractors and tradespeople involved in your installation.

These third parties are contractually obligated to handle your data securely and only for the specified purpose.

4. How We Store & Protect Your Data

• Your personal data is stored securely on our systems with access restricted to authorised personnel only.

• We implement appropriate technical and organisational measures to protect against unauthorised access, loss, or misuse.

• We retain your data only for as long as necessary to fulfil the purposes outlined in this policy.

5. How Long We Keep Your Data

We will retain your personal data for up to 7 years from the date of your last project. This allows us to:

✅ Provide a seamless experience for repeat clients who expect us to have their details on file.
✅ Fulfil legal, tax, and warranty obligations.
✅ Resolve any post-project queries or concerns.

If you do not wish for us to retain your details, you can request removal at any time. Upon expiry of the retention period, we will securely delete or anonymise your data unless we have a legal obligation to retain it.

6. Your Rights Under GDPR

Under GDPR, you have the following rights regarding your personal data:

✅ Right to Access – You can request a copy of the personal data we hold about you.
✅ Right to Rectification – You can ask us to correct any inaccurate or incomplete information.
✅ Right to Erasure – You can request that we delete your personal data when it is no longer necessary for our purposes.
✅ Right to Restriction of Processing – You can ask us to limit how we use your data in certain circumstances.
✅ Right to Data Portability – You can request a copy of your data in a commonly used format.
✅ Right to Object – You can object to processing under certain conditions.

If you would like to exercise any of these rights, please contact us at info@bridgwaterbathrooms.co.uk

7. Cookies & Website Tracking

If our website uses cookies or tracking technologies, details will be provided in our separate Cookie Policy (below).

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated via our website or directly to you where applicable.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

📧 Email: info@bridgwaterbathrooms.co.uk

If you believe we have not handled your data in accordance with GDPR, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.